Ville : Toronto

Catégorie : Full-time

Industrie : Finance

Employeur : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

The Director, Financial Crime (FC) Operations is a senior leadership role within the Enterprise Financial Crime Compliance (EFCC) function.

This role is accountable for the enterprise delivery, enhancement, and oversight of FC operational practices across insurance, wealth, asset management, and corporate functions. The Director will lead the development, delivery and operations of a centralized FC Centre of Excellence (CoE) and for the governance and continuous improvement of key enterprise practices.

The role ensures global consistency, regulatory alignment (including FINTRAC and other applicable regulators), and operational excellence across jurisdictions, balancing risk discipline with scalable delivery in a complex, matrixed environment.

What will you do:

1. Enterprise FC Operations Strategy

• Design and lead the global FC operational model supporting insurance and asset management businesses.
• Establish consistent standards for alert adjudication, case management, documentation, and escalation across regions.
• Align FC operational execution with enterprise risk appetite, regulatory expectations, and the organization’s three lines of defence model.
• Drive harmonization across business segments while respecting local regulatory requirements.

2. FC Centre of Excellence

• Develop, deliver and lead the centralized CoE responsible for high-volume alert management of:
  • Name and sanctions screening (clients, beneficiaries, intermediaries, employees, vendors)
  • Transaction monitoring alerts (insurance premium flows, redemptions, asset management transactions)
  • Adverse media and PEP alerts
  • Third-party and employee risk screening

• Define clear triage protocols and risk-based escalation criteria to Level 2 investigations and reporting teams.
• Establish performance metrics (SLA adherence, quality assurance scores, false positive ratios, escalation accuracy).
• Oversee quality control and thematic reviews to ensure regulatory defensibility.
• Leverage analytics, automation, and workflow optimization to enhance productivity and reduce operational risk.

3. Enterprise Enhanced Due Diligence (EDD) Framework

• Develop, deliver and lead global standards and practices for EDD across:
  • High-risk customers and policyholders
  • High-risk institutional investors and intermediaries
  • Third-party vendors and strategic partners
  • Senior employees and key control functions
• Ensure alignment between client risk rating methodologies, onboarding processes, periodic reviews, and EDD triggers.
• Drive consistency in documentation, investigative depth, and approval governance.
• Oversee quality assurance and continuous improvement initiatives across jurisdictions.

4. Regulatory & Governance Leadership

• Ensure FC/AML operational practices comply with FINTRAC requirements and applicable global regulations (e.g., OFAC, BN, HKIA, MAS, etc.).
• Serve as a senior operational SME during regulatory examinations and internal audits.
• Prepare executive-level reporting and metrics for the Financial Crime Compliance leadership, senior management and Board Risk Committees
• Monitor evolving regulatory expectations in Canada and globally and translate requirements into operational enhancements.

5. Transformation & Operational Excellence

• Lead strategic initiatives to modernize FC operations, including:
  • Automation of alert triage and EDD practices
  • AI-enabled analytics to reduce false positives
  • CoE development, maintenance and continuous improvement
  • Workflow and capacity optimization
  • Global operating model simplification
• Partner with Technology, Data, and other Enterprise Financial Crime team members to enhance screening, monitoring, and case management systems.
• Drive data-driven insights into alert volumes, risk typologies, and emerging threats in insurance and asset management contexts.

6. People & Global Stakeholder Leadership

• Lead and develop a global team of FC professionals across multiple jurisdictions.
• Foster a culture of accountability, quality, and risk awareness.
• Build strong partnerships with:
  • Business unit leaders (Insurance, Wealth, Asset Management)
  • Compliance – including close relationship with relevant MLROs
  • Enterprise Risk Management
  • Internal Audit
  • Technology and Data functions
• Provide thought leadership on financial crime risks specific to insurance products (e.g., early surrender risk, premium financing) and investment vehicles.

What you need to Succeed

Qualifications & Experience

• 10+ years of progressive experience in AML / FC compliance within a global financial institution.
• Significant experience in AML/FC operations, transaction monitoring, screening, and EDD programs.
• Experience in insurance, asset management, or wealth management strongly preferred.
• Strong knowledge of Canadian AML regulatory requirements (FINTRAC) and familiarity with global regulatory regimes.
• Proven track record leading centralized operational teams or shared services models across multiple jurisdictions.
• Experience driving transformation initiatives, including automation and analytics-enabled enhancements.
• Bachelor’s degree required; advanced degree or professional certifications (CAMS, CFCS, ICA) preferred.

Core Competencies

• Strategic operational leadership
• Regulatory credibility and strong risk judgment
• Data-driven decision-making
• Executive communication and board-level reporting
• Change management in a global, matrixed organization
• Strong understanding of insurance and asset management risk typologies

Success Profile

The successful candidate is a globally minded FC leader who understands the unique financial crime risks inherent in insurance and asset management. They bring operational rigor, regulatory credibility, and the ability to scale a centralized delivery model across jurisdictions. They are equally comfortable managing high-volume adjudication environments and leading modernization initiatives that position the organization for sustainable, risk-aligned growth.

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l’inclusion sont au cœur des valeurs de la Sun Life. Nous croyons qu’un effectif diversifié, aux points de vue variés et aux idées créatives, est avantageux pour nos Clients, pour les collectivités où nous exerçons nos activités et pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d’adaptation pour présenter leur candidature et celles qui doivent consulter les offres d’emploi dans un autre format peuvent envoyer leur demande par courriel à l’adresse thebrightside@sunlife.com.

Nous sommes fiers d’être une organisation hybride qui offre aux employés le choix et la flexibilité de travailler au bureau ou à distance, selon les besoins de l’entreprise, ceux des Clients et les vôtres! Nous offrons plusieurs options de travail selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche des candidats, la présélection et la planification des entrevues.

Nous remercions toutes les personnes qui auront manifesté leur intérêt pour ce poste. Nous ne communiquerons qu’avec celles retenues pour une entrevue.

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