Ville : Vancouver

Catégorie :

Industrie : Financial/Banking

Employeur : Vancity

Your Role in Supporting Our Members:

As a Member Services Advisor II, you will support members by providing practical lending solutions, guiding them through mortgage and signature lending inquiries, and strengthening relationships across phone, chat, and email. You will help members understand their lending options, offer alternative solutions where appropriate, and contribute to positive member financial outcomes. You bring strong communication skills, professionalism, and working knowledge of the real estate and mortgage market to ensure a supportive and seamless service experience.

This is a Full-time, Temporary role based at our Member Service Centre and will report directly to the Team Manager, Credit Solutions.

How You’ll Make an Impact:

• Resolving and handling member lending inquiries including mortgage and signature lending across inbound/outbound calls, email, and online applications
• Supporting mortgage renewals and meeting established sales and service objectives
• Exploring alternative lending solutions with members to ensure needs are met
• Making referrals to specialist roles when additional expertise is required
• Leveraging MSC technical systems to support efficient, seamless member service
• Following established service and quality standards to maintain consistency and trust

What You’ll Bring to the Team:

• Completion of three Financial Planning courses: Fundamentals of Financial Planning 1, Investment Funds in Canada or the Canadian Securities Course, and CUIC 210
• Strong understanding of lending practices including unsecured, mortgage, and construction lending
• Working knowledge of financial statements and foundational accounting principles
• Knowledge of registered and non-registered investment products
• Strong verbal and written communication skills across phone, chat, and email
• Ability to analyze information, apply lending standards, and use sound judgment in decision-making

Extra Skills That Set You Apart:

• Post-secondary coursework or certificate in business administration, finance, or commerce (minimum one year)
• Previous experience working in a call-centre environment
• Demonstrated ability to build strong customer relationships that support financial sustainability and community well-being

You’ll Thrive Here If You Are:

• A problem solver – Able to assess member needs and apply guidelines to recommend solutions.
• A critical thinker – Skilled at analyzing qualitative and quantitative information to support lending decisions.
• Member-focused – Dedicated to providing supportive, high-quality service across multiple communication channels.
• Detail-oriented – Careful in documentation, process adherence, and following service standards.

What You’ll Earn:

The salary band for this role is BCGEU Group 04 as per the collective agreement salary grid. Base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

**Posting Deadline: Please apply by Monday, June 8th, at 4:00pm. **

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting

At Vancity, we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so we can truly represent, understand, and respond to community needs and deliver on our member experience

We are also committed to an inclusive, barrier-free, and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. All requests will be handled with respect and confidentiality so you can participate fully in the process