City : Toronto

Category : Business Operations

Industry : Real Estate and Rental and Leasing

Employer : Toronto Community Housing Corporation

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100 percent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;
• Maternity and parental leave top up (93% of base salary).
   

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Chief Operating Officer, this position is responsible for developing and managing Toronto Community Housing’s Operations Division’s divisional plan as well as other strategic and business support initiatives. This role involves leading strategic projects and advising executives to ensure alignment with corporate goals. The Manager, Operations Strategy and Administration also leads the policy management framework for the division to minimize risk and ensures compliance with important policies as they relate to Operations.

This position helps ensure that Toronto Community Housing is working to maintain and preserve affordable housing in good repair with consistent high quality services to tenants, to provide value to our sole shareholder, the City of Toronto, and to contribute toward being part of the solution to the complex issues of poverty, affordable housing and community revitalization in Canada’s largest city.

What you’ll do
 

Strategic Planning

• Manages the divisional strategic planning process that supports the objectives and strategic positioning of the Operations Division as part of Toronto Community Housing’s alignment with the vision, mission and values
• Engages with key collaborators including TCHC staff and leadership, the Board, tenants, the City of Toronto and community partners to ensure alignment with strategic objectives
• Provides advice for the Executive Leadership Team on achieving strategic goals
• Collaborates with other business units to develop and implement strategy, creating understanding, buy-in, workplans, KPI’s and measurements and supporting change management
• Leads as needed, quarterly and annual progress reporting to the Senior Operations Team and executive lead, and the Executive leadership team on key strategic initiatives and other related projects.
   

Policy Framework/Project Management for Accountability Offices

• Oversees policy management and policy review processes in alignment with corporate and organizational standards
• Ensures alignment with the corporate and organizational approach to policy management and review
• Manages prioritization of policies for review to ensure they remain relevant and effective
• Provides guidance to executives with approach to policy development
• Provides expert advice to senior management and other divisions on policy matters
• Oversees major policy-related initiatives within Operations, including those of a potentially sensitive or contentious nature
• Ensures efficient management of departmental resources for policy-related activities
• Oversees the maintenance of Operations centralized policy repository
• Oversees the end to end project management of action items arising from accountability offices (ie./ Ombudsman, Audit, AG), ensuring clear ownership, timelines and deliverables
• Coordinates cross functional teams to support the timely and effective implementation of recommendation, tracking progress and resolving barriers.
• Monitors compliance with internal policies, regulatory requirements and audit standards, identifying risks and escalating issues as required
• Prepares and delivers regular status reports to Sr. Ops Leadership and divisional lead, providing insights on progress, trends and opportunities for improvement
   

Operations Office and Issues Management
 

• Works across divisions to lead the timely resolution of Operations related issues that have escalated between divisions by facilitating discussions and finding mutually acceptable    solutions and improvements
• Helps to lead the Operations Office by acting as a central point of contact for strategic, data and policy decision making
• Coordinates initiatives and projects, including planning, executions and follow-up.
• Identify and assess risks associated with partnership and joint activities. 
• Develop risk mitigation strategies and contingency plans to address potential challenges

·   
 Strategic Projects

• Provides project management leadership to special projects of strategic value to the division and/or corporation.
• Ensure each project supports TCHC’s broader strategy and contributes to the organization’s long-term goals
• Identify resource needs and work with other divisions to secure the necessary resources, including through the development of business cases
• Oversee the day-to-day execution of projects, ensuring they are completed on time and to the required quality standard
• Manage project timelines, deliverables and milestones to ensure successful delivery
• Works collaboratively across divisions and business units to gather required inputs to determine options and make recommendations to the Executive Leadership Team (ELT) and/or the Board   of Directors
• Oversee the analysis of large amounts of complex information to support evidence-based decision-making
• Prepares and presents briefing notes and reports for ELT and the Board
• Ensure all project documentation is accurate, up-to-date and accessible
• Leverage project insights to inform TCHC’s strategic direction and decision-making as it relates to Operations 
   

Leadership

• Provide leadership and effective management of staff including setting appropriate context, building and contributing to a positive and productive team, effectively managing performance,    identifying and resolving compliance issues to ensure adherence to TCHC policies and controls
• Willingness to take charge and provide direction
• Stay apprised of best practices in project management to support staff development
• Ensure development and execution of progressive performance plans within their team, as needed
• Adhere to established People and Culture policies and procedures including collective agreements
• Promote the Toronto Community Housing Culture Model within the Unit

What you’ll need
 

• Bachelor’s degree in Public or Business Administration or another relevant field (e.g. Commerce, Law, Arts, Social Science, Social Policy, etc.). Master’s degree in relevant field is an asset.
• Minimum of 5-7 years in a strategic planning, policy development role or social service administration
• Minimum of 3 years in a people leadership role in strategic planning or policy development 
• Project Management certification an asset
• Change management an asset
   

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.