City : Scarborough

Category : Audio-Visual Collections Specialist

Industry : Financial Services/Banking

Employer : Scotiabank

Requisition ID: 248075

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role  

The Manager, Collections Technology Projects is responsible for working with key technology and business partners to manage and deliver on small to medium size technology-related projects hands on, from conception and funding to delivering and monitoring. 

Is this role right for you? In this role you will: 

• Contribute to the development of the short term and longer term business plans for Canada Collections by executing collection system changes aligned with the technology roadmap 
• Ensure the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk by identifying and assessing opportunities to streamline or improve procedures and replace with more efficient customer centric processes and procedures that will enhance customer experience. 
• Contribute to the effective functioning of the team by actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system. 
• Build relationships with internal and external partners by collaborating on project deliverables and working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable. 

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:    

• Thrives on working with people on many initiatives in an agile, fast-paced environment that has an impact on the bank’s bottom line 
• Working knowledge of retail credit products and consumer credit lifecycle 
• Knowledge of business analysis / multi-project timelines and tools 
• Effective and proven relationship building, strategic influencing, and change leadership skills 
• Good knowledge of MS applications (Word, Excel, Project, Powerpoint) 
• 2+ years’ experience working in a highly technology complex environment 
• 2+ years’ experience in managing small to medium size projects 
• Strong communication/presentation skills, written and verbal 

Other: 

• Full-time, temporary for 15 Months 

Location(s):  Canada : Ontario : Scarborough 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.